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May, 2002 Diablo Blue Page 9 |
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I phoned Macromedia tech support and they were closed for the evening. This would have to wait until later! The next morning I phoned Macromedia tech support from my office. The technician I talked to said it might be caused by a bad download. She suggested that I download again and try reinstalling. Then, if that didn’t work, she said to try doing the install from Windows Safe Mode. If that didn’t work, try installing it on a different PC. I got home that evening and deleted the file I had downloaded and the folder that the installer had created. I then downloaded Flash MX again, ran the installer, and the same thing happened. I restarted the PC in Safe Mode and retried the installation. No go, same error. I tried installing it on another PC, and... that worked! Progress! The problem wasn’t the download, it was something on the Windows 98se PC. I decided to go to Microsoft's web site and see if I could track down the error. I went to www.microsoft.com/technet, entered "Incompatible version of the RPC stub" in the search box, and 28 responses were retrieved. Unfortunately, none of them seemed to apply to me. Next, I entered "rpc stub" in the search box, and 100 responses were retrieved. According to its message header, one of them seemed to contain lots of additional information, so I opened that response. This was a long web page, so I decided to search for "rpc" on the page. As soon as I pressed enter on the Find dialog box, an error dialog box opened with the message: "Error 35: Incompatible version of the RPC stub". Woof! So this bug, whatever it was, was impacting Internet Explorer as well! I wasn’t finding a fix for the error on the Microsoft Technet web site. And that’s supposed to be the bible for everything technical about Microsoft products. What other resources could I use? How about Google? I went to Google’s home page, entered "Incompatible version of the RPC stub" in the search box, and pressed Enter. The first 10 of 9,070 results were displayed. Wow! The very first result was bang-on, was from Macromedia, and listed my exact error message: Macromedia - General TechNotes: Install error message: ... ... Install error message: Incompatible version of the RPC stub. Product: General. Platform: Win. Versions: 4.0. ID: 16175. How useful was this document? ... www.macromedia.com/support/general/ts/documents/rpcstub.htm - 16k - Cached - Similar pages I wondered why the Macromedia tech didn’t know about this information! When I followed the link it took me to a Macromedia page with another link: Consult the information and resolution in the InstallShield article on this issue: ERRMSG: Incompatible Version of the RPC Stub (Article Q105810). And that link took me to an InstallShield web page, which has a link to Microsoft’s web page: The only way to avoid this error is to download and run the following executable that is provided by Microsoft. http://download.microsoft.com/download/msninvestor/Patch/1.0/WIN98/EN-US/mcrepair.EXE When you run this executable, when it prompts you whether you wish to overwrite Newer files, make sure to click YES for each file (do not select "No" or "No to All"). Why couldn’t I find this page when I searched Microsoft’s web site? I clicked on the link which took me to Microsoft’s web page with the file I needed to install, downloaded it, did the install, restarted Windows, and… drum roll, please… everything worked! I can do a Find in Internet Explorer. I can install Flash MX. Life is good! |