January, 2002      Diablo Blue     Page 5

With holiday gift season encroaching upon us with unrelenting fervor, what better time to examine and evaluate the collective return policies from major national retailers? For this article, I excluded web purchases, as Internet buying invokes another set of circumstances (except for shipping issues and small print, the policies should remain comparable). Whether you’re on the receiving or giving end of computer related software or hardware this holiday season, it’s a prudent investment to know your return rights at prevailing retailers.

Before delving any further, let me state that returns of “computer software and computer related hardware electronics” can be a very thorny affair with your rights varying from state to state and store to store. Furthermore, it is not uncommon for these hi-tech returns to fall under the “grey area” of such policies and established laws. In particular, if you buy software

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